| | | | Return Policy | |
1. Delivery dates are approximate subject to normal variations customary in
the industry and unforeseen delays. Seller shall not be liable to Customer for
any delay which is (in)directly the result of any cause beyond Seller's
reasonable control, including w/o limitation.
2. Full risk of loss and title passes to the Customer upon delivery of
merchandise to a carrier. Claims for loss/damage in shipment must be made
directly to the carrier.
3. In no event shall Seller be liable for coincidental or consequential damages.
Customer agrees that no other remedy (including but not limited to incidental or
consequential loss) shall be available to him.
4. Customers may cancel any orders before the order has been processed. There is
a $10 order cancellation fee after order submission. We cannot guarantee the
cancellation of any new orders until we receive written confirmation from our
shipping warehouse. Cancellation requests after we have shipped and before
customer has received product's) will be charged freight/handling. The customer
must then return the product freight pre-paid with the original packaging
unopened to receive a full refund on the goods minus freight. Insuring goods is
the customer's responsibility. Request for refund of non-defective goods after
receipt will be charged a restocking fee of 20% minimum. After 30 days, all
sales are final.
5. All products are sold with manufacturer's limited warranty. If the
merchandise happens to be damaged upon receipt, we will replace it. We must be
notified of defect within 72 Hours of receipt. Defective items will be replaced
with the same or comparable item. Returns for refund will be charged a 20%
restocking fee and must be returned within 7 days in new and re-saleable
condition with all manufacturer's boxes, brochures, and warranty cards. S&H is
never refundable. Shipments back to us must be paid and insured by the buyer.
Shipments from us to the buyer will be paid by us via UPS Ground or U.S. Postal
(regardless of how the initial order was shipped) under circumstances where the
items were received initially defective. Cross-shipments of merchandise is
available for extraordinary circumstances. For replacement items due to size or
fitting, customer must pay freight both ways. Sorry, all non-US. Continental
customers including Hawaii, Alaska, Puerto Rico, and all International customers
are responsible for freight fees under all circumstances.
6. We do not guarantee delivery. Delivery guarantees are assumed by the shipping
company. We can only ship via your request. We do not take responsibility for
late shipments due to UPS delivery error or errors by other shipping companies. There are no refunds due to errors of this nature. We usually ship within 3
working days.
7. To request an exchange/return call 800-288-0640. You may also fill out our
Returns/Exchange form. You can also
download our PDF form. RMA numbers are valid for 7 days. All returns
must be in their original shipping package or something comparable. Do not ship
anything back in the original manufacturer's box or packaging. This may void our
ability to exchange your product or give you a refund/ credit. Do not ship
anything back before filling out our RMA form.
8. All order cancellations are subject to a $10 fee after submission. Does not
include out of stock items, or back ordered items.
9. All exchanges will be assessed a minimum $10 return shipping charge
regardless of the initial shipping charge for the merchandise. Initial shipping
fees are promotional and is far less than our actual cost. |
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